Terms and conditions


Studio Markovic does not guarantee that all items included in the Studio Markovic web shop are in stock at the time of your order. In the event that an item is unavailable, Studio Markovic will contact you shortly by phone or by e-mail. Studio Markovic cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Studio Markovic may, at any time, amend the content of the site. Although Studio Markovic strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Studio Markovic will give you the option of placing a new order with the correct price or canceling your order. Studio Markovic, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Studio Markovic acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Studio Markovic cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Studio Markovic cannot guarantee problem-free, uninterrupted, and secure access to the site.

general terms and conditions

These terms apply to all users of the domain mihaelamarkovic.com. Please read the Terms and Conditions carefully before placing any orders on www.mihaelamarkovic.com. Due to Croatian legislation we only accept orders from those over 18 years old. If you are under 18 years old you must have permission from a parent or legal guardian. If you are under 16 years old you must let your parent or guardian accept Studio Markovic’s privacy policy before you register to use this site or any of this site’s services. Changes made after you have placed an order will not affect your order unless we are required to make the change by law. Studio Markovic reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. If you do not agree to any changes of these Terms and Conditions, we kindly ask you to contact us immediately at shop@mihaelamarkovic.com.

copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trade marks of Mihaela Markovic, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Studio Markovic. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Studio Markovic. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion there of, shall be granted or implied. For press inquirers please email press@mihaelamarkovic.com.


Our trademark include Mihaela Markovic name and logo. This trademark may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.


The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

privacy policy

All personal information saved on the site will be handled with utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Studio Markovic. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from Studio Markovic. If you wish to end your Studio Markovic subscription, you may make the changes in your account settings or send an email to shop@mihaelamarkovic.com. State your name and email address and a short description of the matter in the email message. All customers paying by card are subject to validation checks. Studio Markovic reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

resale policy

You may purchase products on www.mihaelamarkovic.com for personal use only and not for resale. By placing an order on www.mihaelamarkovic.com you certify that you are purchasing products for you own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.


Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.


We cannot guarantee that colors on the website will be 100% true to life. This depends partly on the color settings of your computer and monitor.

force majeure

In case of Force Majeure, Studio Markovic’s obligations will be suspended. The contract between you and Studio Markovic can, in such cases, be partially or fully terminated by yourself or by Studio Markovic. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike,lockout, blockage, failure of electricity, telephone or internet service, natural isasters or similar events. Under such circumstances, Studio Markovic will attempt to resolve all issues in a timely manner.

governing law

These terms of use are compiled in accordance with the Croatian law. The laws of your country may differ from Croatia. Users should comply with all applicable local and international laws and regulations regarding your use of our website.

order policy

We reserve the right to limit the quantities of Studio Markovic products that we supply, and/or refuse any order that is unusual or placed in bad faith. If you have any questions kindly call or email our customer service at +385 98 178 7398 or shop@mihaelamarkovic.com


When you register online with mihaelamarkovic.com, use our online store or choose to submit for information in any other occasion, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Studio Markovic.

Studio Markovic collects personal data from visitors to the website who register their information or who use the online store. We do not collect or store any credit card information from our online customers.

If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on mihaelamarkovic.com

If you give us your personal information, then with your consent, Studio Markovic will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. We may also use the information you provide to us to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so.

Studio Markovic does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Studio Markovic contracts with selected third parties. These third parties, solely on Studio Markovics behalf may process the personal information you provide to us but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy. Studio Markovic uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence. You are entitled to request access to and correction of all personal data you provide us, or to remove your name from Studio Markovics marketing list at any time by contacting our customer service.

If you are registered with Studio Markovic on our website and would like us to remove you from our marketing list, please email our customer service team at shop@mihaelamarkovic.com. By accessing and using the Studio Markovics website (including purchasing items through our website), or submitting personal information with Totême at sample sales, outlets or similar events, you consent to our collection, use and disclosure of your information as described in this privacy policy. Studio Markovic reserves the right to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.

Www.mihaelamarkovic.com is obliged to provide protection of buyer's personal information, in a way that it collect only necessary, basic information that are needed for fulfilling our obligations. It informs buyers of a way of using collected data and it also gives to buyers chance to make a choice and decision on personal data- whether to remove or to keep his name from the lists used in marketing campaigns. All data about users are strictly kept and are only available to employees to whom this data are necessary for doing their job. All employees of Www.mihaelamarkovic.com and business partners are responsible for respecting the protection of privacy policy.

WSPay is a secure system for online payments, real-time payments , credit and debit card payments and other ways of payments. The system provides for a WSPay buyer and seller secure enrollment and transfer of written data about cards which is confirmed also by a PCI DSS certificate that is integrated in WSPay system. WSPay uses an SSL certificate of 256 bit encryption and TLS 1.2 cryptographic protocol.


Returns and exchanges

Returns and exchanges

Free returns
Studio Markovic has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.
Contact us at shop@mihaelamarkovic.com with your order numberand we will arrange the return of your parcel.

Returning your purchase from an EU country
Visit www.mihaelamarkovic.com and log into your account to begin a return or exchange. If you don't have an account, visit www.mihaelamarkovic.com/returns and enter the information for the order that you'd like to return to begin a return or exchange. You can view your orders and must request a return or exchange item for any unwanted items. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.  Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at mihaelamarkovic.com.
Receiving a refund
Your refund will be credited to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from Studio Markovic to you. Please note that in case of a written notice and proof of a return to Studio Markovic within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Important information
Items must be returned to us in perfect condition accompanied by the return information label. Make sure all products are exactly as you received them, with tag and seal still attached. We prefer that items are returned through Studio Markovic return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport. When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse. Please send the package to: Studio Markovic Kotirvaroska 7 10020 Zagreb Croatia

Online Dispute Resolution


Studio Markovic quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.


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